A longstanding, comprehensive, desk reference on conflict management, Alternative Dispute Resolution in the Work Place has found a new home at Full Court Press. This updated eBook edition provides practical guidance for attorneys, HR managers, union staff, and more. Topics covered include mediation, ombuds, peer review, and arbitration of disputes, with an eye for risk management. The book also surveys policy questions, such as limiting the broad power of arbiters and the future of class action arbitration. Each chapter is dedicated to a particular topic, with “tips, tricks, and traps” highlighted.